Oh, dear, he's starting to panic again - mitigating emotions was always more Euclase's or Yellow Diamond's strong suit, not Rutile's. They would have had this whole thing fixed by now.

"Well, this place is another land far from the lands we are both from," Rutile begins to explain. They debate getting into the nitty-gritty of the Dreaming and its fellow planes, and decide that is far more complex than required at this time. "A... a veil of magic called the Dreaming brought us here. It is very safe, to my knowledge. You really are quite safe."

X raises a good point about his name, however. After thinking a little more, they posit, "Or, we could go to the Dreaming Bridge secretary and ask them for a list of everyone who has passed through. We wouldn't be any closer to knowing which name is yours, but you will probably recognize it if you see it."