[An amused smirk replaces that focused professionalism.]

Of course. I am a beta tech. The technician you called may have been 'useless' as well, and you would've had a longer wait.

[And just to drive home how 'useless' he is:]

I'm reporting to Opara Core this afternoon. I'll pass on your issue to them. I can't assure your account will be restored immediately, but it will be on record even if your support call doesn’t go through.